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Bespoke Training
It develops bespoke training tailored to meet the needs of the
company and individual.
We deliver training on:
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Supervision and Performance Management
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Change Management / Organisational Change
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Supervision/Management skills
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Dealing with Difficult People
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Improving Customer Services
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We are happy to deliver other courses as and when needed.
Open Courses
We offer a variety of ‘open courses’ these are aimed to be cost
effective and deliver practical and useable tools and strategies
to aid the delegate to excel at both in work and at home. We
offer the following courses:
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The Big Smile Workshop
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A one day course to improve your organisations customer
services. Your team will begin to recognise that:
1.
They can have control over their reactions
2.
They can see an increase in confidence
3.
They can communicate a positive state even if they feel tired or
overwhelmed
4.
They can develop their listening and building rapport skills
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The Big
Jump Day -
A one day
course to enable individuals and teams to set long and short
term goals and subsequently reach these goals. You and your
team will learn:
1.
How to set
goals which are achievable
2.
How to
maintain motivation
3.
How to
overcome hurdles and difficulties
4.
How to
identify daily tasks, enabling ultimate goals to be reached
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The Big
Question
– Coaching is about asking questions to enable an individual to
reach their potential. This course is an introduction to
Coaching for Managers. You and your team will learn to:
1.
Understand the principles underpinning coaching
2.
Work with the GROW model
3.
Understand the skills associated with coaching
4.
Practice and develop coaching skills
5.
Experience coaching
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The Big Sale
– The bottom line for Companies is sales. This day course aims
to help individuals understand the concepts of selling and to
identify the steps they need to take to increase their
effectiveness. You and your team will learn to:
1.
Understand the process of selling
2.
Understand your customer
3.
Believe it can be done
4.
Apply the process within the work place
5.
Identify goals and steps which need to be taken
These will be running from September 2007.
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